Emergency Recovery Coordinator
Full Time • Lancaster
Responsive recruiter
Benefits:
- Company cell phone/cell phone allowance
- Company shirts
- Medical, Dental and Vision Benefits
- 401(k)
- 401(k) matching
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Wellness resources
Emergency Recovery Coordinator
$60,000 - $70,000 per year
$60,000 - $70,000 per year
Disaster doesn’t wait—and neither do you.
You thrive in fast-paced, high-stakes situations. When someone’s home has just burned, flooded, or been torn apart by a storm, you walk into the scene with confidence and compassion. You don’t flinch. You listen with care, speak with clarity, and lead with purpose, and are ready to move fast when others are frozen. This role isn’t for someone who wants to sit behind a desk. It’s for someone who’s ready to show up, lead, and be the difference—day or night, rain or shine, when people need it most.
You will be representing and selling the comprehensive services and full range of restoration solutions offered by Paul Davis, a leader in complete restoration and recovery.
You thrive in fast-paced, high-stakes situations. When someone’s home has just burned, flooded, or been torn apart by a storm, you walk into the scene with confidence and compassion. You don’t flinch. You listen with care, speak with clarity, and lead with purpose, and are ready to move fast when others are frozen. This role isn’t for someone who wants to sit behind a desk. It’s for someone who’s ready to show up, lead, and be the difference—day or night, rain or shine, when people need it most.
You will be representing and selling the comprehensive services and full range of restoration solutions offered by Paul Davis, a leader in complete restoration and recovery.
Does this sound like you?
✅ You’re outgoing and gregarious—you know how to break the ice and build trust instantly.
✅ You’re a natural communicator—talkative, fluent, and emotionally tuned in.
✅ You stay calm under pressure, but move with urgency and intensity.
✅ You’re empathetic yet assertive—able to comfort people while guiding them forward.
✅ You’re restless, fast-paced, and driven—inaction isn’t in your DNA.
✅ You enjoy sales
✅ You’re a natural communicator—talkative, fluent, and emotionally tuned in.
✅ You stay calm under pressure, but move with urgency and intensity.
✅ You’re empathetic yet assertive—able to comfort people while guiding them forward.
✅ You’re restless, fast-paced, and driven—inaction isn’t in your DNA.
✅ You enjoy sales
What You’ll Do
- Be the first responder from our team after fires, floods, and disasters.
- Quickly assess damage and the client’s needs, offering support and direction.
- Build strong emotional and practical trust with clients.
- Help people begin the restoration process with clarity, urgency, and care.
- Be available during off-hours—because disasters don’t follow a 9–5 schedule.
Qualifications:
- Ability to clearly deliver truth and give certainty when property owners need it most
- Proficient with a variety of current technology
- Career emphasis on learning and continuing education
- Sound planning and organizational skills
- Excellent communication and presentation skills
- Valid Driver’s license and satisfactory driving record required
- Relevant experience
- Must be able to prioritize and manage time
- Thrives under high-stress situations
- Enjoys working hard in a fast-paced, dynamic environment
- Servants heart to take care of others
Role on the Team
- Responsible for educating the customer on products or services and effectively articulate the use and need
- Monitors interprets and responds to lead sources
- Establish and maintain positive relationships in the local community
- Volunteer non-operational time to related community events
- On-call 24/7 to include weekends and holidays as scheduled
- Achieve and remain current in required certifications
- Provide emergency recovery kits and services to the impacted property owner
- Support the office and company in their organizational mission, vision, and values
Required Education and Experience:
- High School Diploma or GED required
- 4+ years experience in the following areas (any combination): restoration, military, fire services, EMS, police, medical responder, dispatching of emergency responders, construction, insurance
- 2+ years experience in an outside sales role or customer service role
Preferred Skills Desired of Team Member:
- Self-motivated to get results
- Loves working people in need of assistance
- Is organized, but flexible
- Must be able to prioritize and manage time
- Excellent communication skills
- Thrives under high-stress situations
- Enjoys working hard in a fast-paced, dynamic environment
- Servants heart to take care of others
Working Conditions and Physical Requirements:
- The physical environment requires the employee to work in all types of both indoor and outdoor conditions
- Frequently required to use personal protective equipment, having the ability to stand or walk, occasionally bending, squatting, climbing stairs, and lifting up to 50 pounds
Make an impact now: Since 1966 Paul Davis has been serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!
Reasonable Accommodation for Disability
Reasonable Accommodation for Disability
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
Disclaimer
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal or local law.
Compensation: $60,000.00 - $70,000.00 per year
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
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Opportunity for Overtime
Paid Time Off
Opportunity for Advancement
Great Company Culture